Refund policy

We stand behind BRICKS. If it's not working out for you, here's exactly how returns work.

The Window

You've got 10 days from delivery to request a return. After that window closes, we're not able to process one — so don't let it slip past you.

Return shipping is on the customer's end. We don't provide prepaid labels.

What Qualifies

Your return is eligible if:

• You reach out within 10 days of delivery
• The product shows normal, light use — we're not expecting it back in shrink wrap
• The bottle isn't empty or significantly used up
• You've got some proof of purchase (order number, confirmation email, etc.)

Anything sold at a discount — promo codes, sale events, bundle pricing — is final sale. No exceptions.

What's Off the Table

These don't qualify for return or refund, full stop:

• Spray bottles that are empty or heavily used
• Bundles or multi-product sets
• Anything purchased on sale or with a discount code

Starting a Return

1. Email mt@thebrickstheory.com with your order number and a quick note on why it's coming back
2. We'll confirm and send you the next steps
3. Ship it back using a carrier you trust — tracked shipping isn't required, but it protects you if something goes missing

If Something Arrived Wrong

Damaged box, missing item, wrong product, broken spray nozzle — email us within 5 days of delivery with your order number and a couple photos. We'll sort it out fast once we can see what happened.

Heads Up on Unapproved Returns

Please don't ship anything back before we've confirmed it by email. Unapproved returns may not get processed.

Refunds

Once we've received and checked out your return, you'll get a confirmation email. Refunds go back to your original payment method — timing depends on your bank, not us.

Gift Returns

Got BRICKS as a gift?

• It needs to be unused
• You can choose a refund to the original purchaser's payment method, or store credit for yourself
• Store credit shows up as a digital code once we've received the item

Shipping Costs

Return shipping is on you, and shipping fees themselves aren't refundable. For anything over $70, we'd recommend tracked shipping or insurance — without it, we can't guarantee we'll receive what you send.

Refund Taking a While?

Before you worry:

• Check with your bank
• Check with your card provider
• Give it a few business days — delays happen on their end, not ours

Still nothing? Email mt@thebrickstheory.com and we'll look into it.