Shipping policy
At BRICKS, we are committed to delivering your order quickly, securely, and reliably. Every order is carefully packed and shipped with tracking so you can monitor its progress from our warehouse to your doorstep.
Order Processing
- Orders are processed Monday through Friday, excluding U.S. federal holidays.
- Most orders are processed within 1 business day after payment is received.
- Orders placed after business hours, on weekends, or on holidays will be processed on the next business day.
- During periods of high order volume or promotional events, processing may take an additional 1–2 business days.
Once your order has shipped, you will receive a shipping confirmation email with your tracking information.
Shipping & Delivery
We currently ship to addresses within the United States.
Estimated delivery times:
| Shipping Method | Estimated Delivery |
|---|---|
| Standard Shipping | 3–5 Business Days |
| Expedited Shipping | 2–3 Business Days |
| Express Shipping | 1–2 Business Days |
Delivery estimates begin once your order has been processed and shipped.
Shipping Carriers
Orders are shipped through trusted carriers such as USPS, UPS, FedEx, or other regional delivery partners. The carrier used will depend on your shipping address and selected shipping method.
Order Tracking
Once your order ships, you'll receive an email containing your tracking number.
Please allow up to 24 hours for tracking information to become available after you receive your shipping confirmation.
Shipping Costs
Shipping charges are calculated at checkout based on your selected shipping method.
From time to time, BRICKS may offer free shipping promotions. Any applicable offers will be displayed during checkout.
Address Accuracy
Please ensure your shipping address is complete and accurate before placing your order.
BRICKS is not responsible for delays or delivery issues resulting from incorrect or incomplete shipping information provided at checkout.
If you need to update your shipping address, contact us immediately. We will do our best to make changes before your order ships.
Delivery Delays
While we strive to deliver every order within the estimated timeframe, unexpected events such as severe weather, carrier delays, or other circumstances beyond our control may affect delivery times.
We appreciate your patience if delays occur.
Lost or Damaged Packages
If your order arrives damaged or you believe it has been lost in transit, please contact our customer support team within 7 days of the expected delivery date.
We will work with the shipping carrier to investigate the issue and help resolve it as quickly as possible.
Split Shipments
In some cases, orders containing multiple items may be shipped separately to ensure the fastest possible delivery. If this happens, you will receive separate tracking information for each shipment.
Contact Us
If you have any questions about your shipment or need assistance with your order, please contact our customer support team or send us an email at mt@thebrickstheory.com. We're here to help.